Dentall
Booking Triage & Automation
Overview
Dentall, a fast-growing dental group in Mexico, struggled to manage booking requests across multiple locations. Staff spent hours manually confirming appointments, verifying insurance, and following up on missed visits, creating bottlenecks that limited patient throughput and satisfaction. Orchidea implemented an AI-Orchestrated Booking System that automated scheduling, reminders, and insurance pre-checks while keeping humans in control for clinical prioritization and exceptions.
Client:
Dentall
Year:
2025
Category:
Dental Practice
/
Appointment Scheduling
Location:
Mexico
The Challenge
40% of booking requests required manual verification before confirmation.
No-show rates were rising due to delayed reminders and miscommunications.
Admins were overloaded managing phone calls, cancellations, and rebookings.
Each location used fragmented calendars, creating scheduling conflicts and reporting gaps.
The Solution
Orchidea deployed a Human-in-the-Loop Scheduling Framework that integrated Dentall’s CRM, booking portal, and communication channels into one intelligent system:
Automated Booking Engine — AI matched patients with available slots based on location, treatment type, and provider availability.
Pre-Visit Verification — Insurance details and treatment eligibility were automatically pre-checked before final confirmation.
Human Oversight Layer — Front-desk staff could review flagged edge cases (e.g., emergency visits, incomplete forms) with one-click approvals.
Smart Reminders & Follow-Ups — Personalized SMS/email reminders and AI-driven rescheduling for cancellations or no-shows.
Real-Time Dashboard — Management could track capacity, appointment flow, and no-show trends across all locations.
This orchestration reduced friction for patients while giving staff full visibility and control over the booking process.
The Result
Within 45 days, Dentall’s operations became significantly more efficient without losing the personal care touch patients valued.
